The gas

[telophase]

I said in my previous post that we had no gas because of forgetting to change the end—of-service date. Turns out that:

(A) we still had it because they hadn’t flipped the switch yet

(B) the phone call to straighten it out took all of 10 minutes and there was no creating of new accounts or anything like that

(C) the rep even waived the $19 setup fee.

In conclusion: gas company 1, ISP minus several million. We’d use them for the new house but alas they don’t service it, instead it’s a propane area (cue Hank Hill jokes) and the company seems to be run by one guy who’s laidback and ok with texting so there’s that.

Comments

[selenite0]

I'm glad something went reasonably well. The ISP sounds like one of those outfits that hates customers.

[telophase]

It felt to us like one of those systems where they were using outdated procedures and code that were set up 20 years ago when nobody was sure exactly how this whole "fast internet to the home" thing would work out and it's accrued vast amounts of technical debt since, because the execs see money in attracting new customers and not in fixing things that are mostly working.

Alas, of the ISPs we've tried, their actual service has been the most reliable. :/

[selenite0]

Yikes. Let's hear it for the nerd who set up the infrastructure the rest of them have been coasting on since.