![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
The story so far...
Wacom Cintiq Companion 2 update:
Story so far--I ordered a high-end tablet thing from Wacom at the end of June, and heard nothing. My account on wacom.com showed no order history, even though I had the emailed order confirmation. I finally emailed them and inquired as to this last week, at which point they informed me it had already been shipped, two days after I ordered it, to somewhere in Orlando. I got on the phone, stat, and after investigating in their system, the rep on the phone said she had to talk to the shipping department and would call me back.
Reader, she did not call me back. So I sent in an email recapping everything and asking what was up with it (it was after hours, so I didn't call). I got a reply that said, and I quote, "I'm sorry for the inconveniences . We will update you once we already identified the issue."
I was in the middle of writing a scathing reply to that when Toby came in and said "Have you checked your email? They just sent RMA numbers." (An aside: we've established a household email address that goes to both of us, and I used it for the account on wacom.com so we both get these replies.) I check and sure enough, I've gotten 3 RMA numbers, one for each of the items in the order (Companion 2, a stylus kit, and a keyboard that fits into the case it comes with), with emails that say I need these numbers to RETURN THE ITEMS. And no explanation of why I'm getting these.
Naturally, I deleted my half-written scathing reply and composed another, even more scathing, reply, inquiring as to why the hell would I get return numbers, as I have nothing to return, and giving them a deadline of one week to get my order to me or I'm opening a dispute with the credit card company. (And namechecked USAA, just in case that actually means something to them. It did to a body shop I had issues with a few years ago, figured I might as well). And then tweeted an angry tweet. Well, several tweets.
The next day, I get an email that says "We're re-sending your order to you!" and doesn't actually answer any question I've asked. Some hours later, I get a tracking number. Which seems to be going to my actual address, so there's that, and it weighs the same as the previous order, that went to Orlando, did, so it's presumably the same contents. Toby and I are guessing that the process of cancelling an order that's already sent generates RMA numbers automagically, but you'd think that SOMEONE would actually LET ME KNOW THAT.
The package is due Thursday. One of us will be working from home in order to make sure we're here when it arrives.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
And, oh, I see that Wacom.com has sent me an auto-generated customer service survey.
Story so far--I ordered a high-end tablet thing from Wacom at the end of June, and heard nothing. My account on wacom.com showed no order history, even though I had the emailed order confirmation. I finally emailed them and inquired as to this last week, at which point they informed me it had already been shipped, two days after I ordered it, to somewhere in Orlando. I got on the phone, stat, and after investigating in their system, the rep on the phone said she had to talk to the shipping department and would call me back.
Reader, she did not call me back. So I sent in an email recapping everything and asking what was up with it (it was after hours, so I didn't call). I got a reply that said, and I quote, "I'm sorry for the inconveniences . We will update you once we already identified the issue."
I was in the middle of writing a scathing reply to that when Toby came in and said "Have you checked your email? They just sent RMA numbers." (An aside: we've established a household email address that goes to both of us, and I used it for the account on wacom.com so we both get these replies.) I check and sure enough, I've gotten 3 RMA numbers, one for each of the items in the order (Companion 2, a stylus kit, and a keyboard that fits into the case it comes with), with emails that say I need these numbers to RETURN THE ITEMS. And no explanation of why I'm getting these.
Naturally, I deleted my half-written scathing reply and composed another, even more scathing, reply, inquiring as to why the hell would I get return numbers, as I have nothing to return, and giving them a deadline of one week to get my order to me or I'm opening a dispute with the credit card company. (And namechecked USAA, just in case that actually means something to them. It did to a body shop I had issues with a few years ago, figured I might as well). And then tweeted an angry tweet. Well, several tweets.
The next day, I get an email that says "We're re-sending your order to you!" and doesn't actually answer any question I've asked. Some hours later, I get a tracking number. Which seems to be going to my actual address, so there's that, and it weighs the same as the previous order, that went to Orlando, did, so it's presumably the same contents. Toby and I are guessing that the process of cancelling an order that's already sent generates RMA numbers automagically, but you'd think that SOMEONE would actually LET ME KNOW THAT.
The package is due Thursday. One of us will be working from home in order to make sure we're here when it arrives.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
And, oh, I see that Wacom.com has sent me an auto-generated customer service survey.
no subject
no subject
no subject
no subject
no subject
Oh, now, this will be interesting.
Permission requested to pop popcorn for this upcoming event!
no subject