Urg

[telophase]

AT&T Uverse installer failed to show up, and naturally neitehr of us can get through to customer service because they're "experiencing long wait times" and tells you to call back or use the website before hanging up on you. So you don't get the chance to ask for "a fucking customer service rep" because if you use profanity at the machine, it slots you through to a real person instead of making you go through the menu of options.

Website, naturally, has no record of order.

My prediction is that, after the trouble of convincing them that yes, we did want overlapping service at our two residences, with the current service ending July 31st and the new service starting July 22nd, some nimrod saw the July 31st end date and helpfully rescheduled the install to August 1st. It's been both my and my mother's experience that ISPs do not understand that people do actually want overlapping service - Mom reported it took her, like, 45 minutes to convince the Verizon rep that she wanted internet access at her old place and her new for a month.

Your prediction?

Comments

[catystorm.livejournal.com]

I know that at our ISP it's near impossible to intentionally overlap services on a transfer due to the equipment - it has to be assigned to one address or the other and when it's not it *might* work but there's no telling. Of course the actual disconnect doesn't happen until well after the new install at the new address.

I've never dealt with AT&T though, just cable broadband.

[telophase.livejournal.com]

They didn't seem to have too much problem about the equipment - they said to just take our current DVR and modem over to the new house.

Toby's on the phone now - at least one part of their system seems to think the install's on the 26th.

[ebony14.livejournal.com]

Sounds about right. Phone companies do the same sort of thing when you ask for overlapping service for land lines, which I did one move and ended wasting an hour on the phone dealing with their bureaucracy.

[telophase.livejournal.com]

Toby's on the phone with them now -- at least one part of their system thinks the install's on the 26th. Gah!

[seajules]

The only time we've managed overlapping service is when our new place was in a location served by a different ISP. Usually, when we've attempted overlapping service with the same company, our old place ends up being disconnected on the day we want service established at the new place, and connection at the new place turns out not to have been scheduled until the day we wanted the old place disconnected.

[telophase.livejournal.com]

You'd think that the ISPs would jump at the possibility of getting more money from their customers by charging them double for the overlapping period, but apparently not.