Oh yeah...

[telophase]

...for those of you who've read telophase's In Context Theatre, in my previous post, here's the hug in question s an animated .gif. For those who haven't read it yet, go read it before coming back here. Or, perhaps, not.





And an icon version!





And in other news, Adobe customer support and service can BITE MELLO'S FABULOUS ASS. I havne't been this frustrated in a long time - trying to isntall the Creative Suite on my new computer, and one of the components won't install without the serial number, and it refuses to recognize the serial number! And I can't get web-based support because the registered product is, for whatever reason, not associated with my Adobe account. And I can't re-register the thing, because Adobe says it's already registered. And you can't contact Adobe to tell them this is a problem without phoning them or getting on a live chat, during working hours on weekdays. Oh, sure, I could pay $175 for a support package, but when this is the ONLY thing wrong, GAH NO WAY.

Comments

[chisotahn]

Ugh, stupid Adobe. Too bad me going and whacking them in person wouldn't help (my place of work is a short walk from Adobe HQ).

[telophase.livejournal.com]

Heh. Whoever's responsible for the "Let's not make it EASY for our legal customers to contact us and get help!" policy is probably barricaded in an office behind plenty of administrative assistants, anyway. XD

[emtigereyes.livejournal.com]

Any luck searching forums or the general web for answers (I'm sure you've looked. I'm just curious if there was success)? I also found Adobe help lines less than helpful, as I stayed on hold for 15 min. before finding answers on my own.

(I had some issues installing my CS3 upgrade, but a quick google search of the error message and the software name gave me enlightenment).

[telophase.livejournal.com]

I didn't do a larger web search, because at the moment the larger problem is that Adobe doesn't have my registration number hooked to my AdobeID.

[liviapenn.livejournal.com]

Is the phone support only available if you pay? I do tech support over the phone (not for Adobe) but if you get someone on the phone and explain it to them they *should* be able to help out-- and if not, I'd either escalate or keep calling back till you find someone who *can* fix the problem. (How much training and how much experience people have is going to be highly variable depending on where you get routed.

I'm really surprised they're only available during weekday working hours; my product has 24/7 tech support...

[wistfulmemory.livejournal.com]

That's just wrong in so many ways...