*headdesk to #6* I had a friend in tech support for a small ISP in Central California for a while...had been down here visiting, but was on call and over the course of 6 hours had tried to help this guy figure out why he couldn't get onto the server... After she couldn't find anything wrong with the server, she asked him for at least the third time if he had rebooted (each time, he said yes) then asked him if he'd turned the computer off then back on....he said he hadn't tried that yet.....
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I love #2....